Frequently Asked Questions
1. Do you accept insurance?
Our practice operates on a fee-for-service basis and does not accept insurance plan payments. This model allows us to provide the time, attention, and personalized care each patient deserves, without the restrictions insurance often places on appointment length or treatment flexibility. Full payment is due at the time of booking. Upon request, we can provide a detailed superbill that you may submit to your insurance for possible out-of-network reimbursement. Please note that government-funded plans are not eligible for reimbursement, and participation in this model is prohibited under federal regulations. While we do not manage insurance submissions, appeals, or guarantee reimbursement, many patients successfully use services such as Reimbursify or Claims Assist to streamline the process.
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2. Can I still receive care if I don't have out-of-network benefits?
Absolutely. You're more than welcome to receive care at our practice by paying out-of-pocket. We aim to make the process simple and transparent, and we’re always happy to provide detailed invoices upon request.
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3. Are appointments in-person or via telehealth?
Initial consults are available either in-person or via telehealth, based on your preference. In-person appointments are currently offered on Tuesdays only. All follow-up and maintenance visits are conducted via telehealth to support flexibility and consistent care.
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4. I’ve already had a consultation with Dr. Potter-McQuilkin. Do I need to start over?
No — if you’ve already had a consultation, you do not need to repeat it. You can simply continue along your care journey with a follow-up or maintenance visit, depending on where you are in your treatment plan.
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5. Do I need to book as a “new patient” when scheduling?
Yes. Even if you’ve seen Dr. Potter-McQuilkin before in another setting, all patients new to this practice must register as a new patient so that you’re assigned a practice number in our system. This is simply for record-keeping and does not mean you need to repeat your consultation. You’ll still be able to schedule the correct visit type, such as an initial follow-up or maintenance appointment.
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6. What should I expect from the membership program, and is it right for me?
Our membership program is designed for patients who want consistent, personalized care and a higher level of ongoing support—especially those navigating perimenopause, or more complex hormonal issues. After your initial consultation, we’ll discuss whether membership is the right fit. It provides concierge-level guidance, regular access, and ongoing strategies beyond individual visits. If you’re unsure, we’ll help you decide whether membership or a la carte visits best meet your needs.
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7. How do I schedule an appointment?
You can request an appointment directly through our website. You’ll be able to select a time for your initial consultation - either in-person (Tuesdays only) or virtual via telehealth.
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8. What is your cancellation policy?
Full payment is required at booking. Cancellations made 48+ hours in advance receive a full refund. For cancellations within 24–48 hours, a partial refund or credit may apply. Cancellations with less than 24 hours’ notice or no-shows are non-refundable.
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9. Do I need to keep seeing my primary care doctor or gynecologist?
While the testing we perform is often comprehensive, we recommend that you continue seeing your primary care physician for general health maintenance and acute concerns. We do offer annual exams here, but you are welcome to continue seeing your OB/GYN for routine care if you prefer. Many patients choose to see us for more specialized services—such as hormone balance, midlife wellness, and sexual health—while maintaining care with their primary providers. We're happy to work alongside your existing care team to support your overall health.
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10. What can I expect during the initial consultation and follow-up?
Your initial consultation is typically 60–90 minutes and may take place in person or via telehealth. During this visit, we’ll review your completed questionnaires, discuss your medical history, and talk about your health concerns and wellness goals. If needed, lab work or imaging will be ordered and reviewed at your follow-up.
Follow-up visits are conducted via telehealth for your convenience. During this appointment, we’ll go over your results in detail and work together to create a personalized treatment plan tailored to your needs.
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11. How are lab results and medical questions handled?
Brief questions can often be addressed by our office staff. However, lab results and medical concerns that require a detailed discussion or changes to your treatment plan are best reviewed during a scheduled follow-up visit, either in-person or via telehealth. Fees may vary based on the nature of the visit.​
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12. How do I contact the office?
You can reach us at (908) 398-2505 or email info@lavishrejuvenation.com.